70 Best Customer Experience Podcasts

1. The Intuitive Customer

The Intuitive Customer, hosted by Colin Shaw, recognized as a global influencer in Customer Experience and Prof. Ryan Hamilton, Emory University, USA. We discuss how you can improve your Customer Experience and gain growth by understanding your Customer's behavior. Brought to you by Beyond Philosophy through our consultancy, training and market research.
Podcast beyondphilosophy.com
Email ****@beyondphilosophy.com
Apple Rating 4.7 / 5Facebook Followers 340Twitter Followers 14.1K Frequency 1 episode / week Avg Length 31 min Since Jan 2018 Listen on Apple YouTube Play Get Email Contact Get Influential Podcasters ContactsGet access to 100k active Podcasters, Influencers in 1500 niche categories.Get targeted media contact list in your niche at your fingertips so you can focus on running your campaign.Email us the categories of Podcasters you want to reach out for your marketing campaign at anuj@feedspot.com Copy email. We'll share active Podcasters list with verified email contacts in an Excel or CSV format.Email us

2. Doing CX Right‬ Podcast

The customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist.
Podcast doingcxright.com
Email ****@DoingCXRight.com
Apple Rating 5 / 5Twitter Followers 1.7KInstagram Followers 1.7K Frequency 1 episode / week Avg Length 30 min Listen on Apple YouTube Play Get Email Contact

3. The Modern Customer Podcast

The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service, and content. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
Podcast blakemichellemorgan.com
Email ****@flight-digital.com
Apple Rating 4.9 / 5Facebook Followers 4.6KTwitter Followers 13.4KInstagram Followers 3.7K Frequency 1 episode / week Avg Length 29 min Since Aug 2015 Listen on Apple Spotify YouTube Play Get Email Contact

4. The CX Cast

Research-based guidance on how to manage customer experience (CX) at any organization. This podcast deals with everything you should know about customer experience (CX), whether you're just getting started or well on your way.
Podcast forrester.com
Apple Rating 4.8 / 5Twitter Followers 53 Frequency 1 episode / week Avg Length 23 min Since Feb 2015 Listen on Apple Play Get Email Contact

5. Customer Confidential

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive-all in one place. Earned growth starts here.
Podcast netpromotersystem.com
Host Rob Markey
Email ****@bain.com
Apple Rating 4.9 / 5Facebook Followers 1.1KTwitter Followers 1K Frequency 1 episode / month Avg Length 32 min Since Jun 2014 Listen on Apple Spotify Play Get Email Contact

6. SIMPLE brand With Matt Lyles

Do you ever wonder why the top brands are winning? It's because they provide customers with the one thing that most brands aren't - simplicity. How can you learn from them and create the same experiences on a smaller budget? Join Matt Lyles, and his guests, as they share tactics, tips and strategies to help your business brand out from the crowd. You'll learn how to create simple experiences for your customers and your team members through marketing, branding, content, social media, customer experience, leadership, organizational culture, productivity and so much more!
Podcast mattlyles.com
Email ****@mattlyles.com
Apple Rating 4.9 / 5Facebook Followers 436Instagram Followers 885 Frequency 1 episode / quarter Avg Length 44 min Listen on Apple YouTube Play Get Email Contact

7. The CX Leader Podcast with Steve Walker

The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Hosted by experts at Walker, a experience management consulting firm that helps companies accelerate their XM success.
Podcast cxleaderpodcast.com
Email ****@walkerinfo.com
Apple Rating 4.9 / 5Facebook Followers 254Twitter Followers 1.7K Frequency 2 episodes / week Avg Length 27 min Since Jan 2018 Listen on Apple Spotify Play Get Email Contact

8. CXChronicles Podcast

Each week CXChronicles Podcast discusses all things related to customer experience, customer service & inside sales for today's world. Explores customer experience weekly updates, ideas for growing your business, Customer Relationship Management tips and tricks from industry leaders and constantly focusing on how we can all strive to provide great customer experience and service.
Podcast cxchronicles.com
Email ****@gmail.com
Apple Rating 4.8 / 5Facebook Followers 133Twitter Followers 120Instagram Followers 1.5K Frequency 1 episode / week Avg Length 33 min Since Dec 2017 Listen on Apple Spotify YouTube Play Get Email Contact

9. Customer Experience University

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Podcast drjosephm.podbean.com
Host Dr. Joseph A. Michelli
Email ****@josephmichelli.com
Apple Rating 4.9 / 5Facebook Followers 633Instagram Followers 2.8K Frequency 1 episode / day Avg Length 6 min Listen on Apple Spotify Play Get Email Contact

10. The CX Tipping Point™

The CX Tipping Point Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
Podcast buzzsprout.com
Email ****@dorrisconsulting.com
Apple Rating 5 / 5 Frequency 1 episode / month Avg Length 51 min Listen on Apple Play Get Email Contact

11. CX Passport

Each episode, we'll talk with our guests about great CX, travel, and just like the best journeys, explore new directions we never anticipated. Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it's the one less traveled or the one on everyone's summer trip list.
Podcast ex4cx.com
Email ****@ex4cx.com
Apple Rating 5 / 5 Frequency 1 episode / week Avg Length 34 min Listen on Apple YouTube Play Get Email Contact

12. CX Files

CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode, Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today.
Podcast cxfiles.libsyn.com
Email ****@gmail.com
Apple Rating 5 / 5Facebook Followers 9.4KTwitter Followers 17K Frequency 1 episode / week Avg Length 28 min Since Jul 2018 Listen on Apple Play Get Email Contact

13. Customer Experience Goals with the CX Goalkeeper

Business & Digital Transformation, Leadership, Innovation and Customer Experience.It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment.Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you.I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life.
Podcast cxgoalkeeper.com
Email ****@gmail.com
Apple Rating 5 / 5Instagram Followers 442 Frequency 1 episode / week Avg Length 24 min Listen on Apple YouTube Play Get Email Contact

14. Tech Talks in 20

Tech Talks in 20 focuses on the hottest tech topics in customer experience right now. When we talk tech, we cover everything from supercharging the customer experience with AI to composable CX to what's hot with bots—plus, we reveal the data behind the latest CX tech trends—all in about 20 minutes.
Podcast genesystechtalksin20.podbean.com
Email ****@genesys.com
Apple Rating 5 / 5Facebook Followers 34.4KTwitter Followers 33.6KInstagram Followers 8.4K Frequency 1 episode / day Avg Length 26 min Since Apr 2020 Listen on Apple Spotify YouTube Play Get Email Contact

15. CX Insider

The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies
Podcast cxinsider.podbean.com
Email ****@acftechnologies.com
Apple Rating 5 / 5Instagram Followers 1.1K Frequency 1 episode / month Avg Length 36 min Listen on Apple Play Get Email Contact

16. Experience Strategy Podcast

Have you ever had an experience as a customer that left you wondering, 'What were they thinking?' The Experience Strategy Podcast has your answer! Whether you are part of a vast experience strategy team, or you're a small business owner interested in creating an experience strategy that drives customer loyalty and value, you'll find powerful, actionable insights in every episode.
Podcast experiencestrategypodcast.com+ Follow
Email ****@gmail.com
Apple Rating 5 / 5 Frequency 2 episodes / month Avg Length 39 min Listen on Apple Play Get Email Contact

17. Navigating the Customer Experience

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with, here on the 'Navigating the Customer Experience' podcast.
Podcast navigatingthecustomerexperience.libsyn.com
Email ****@yaniquegrant.com
Apple Rating 5 / 5Facebook Followers 533Twitter Followers 182Instagram Followers 2.3K Frequency 3 episodes / month Avg Length 25 min Since May 2016 Listen on Apple Spotify YouTube Play Get Email Contact

18. The Account Experience Podcast

Join the host of the Account Experience Podcast, Adam Dorrell, CEO & Co-Founder of CustomerGauge, as he explores how some of the world's top brands in Consumer Packaged Goods (CPG) are listening to B2B channel feedback in real-time using Net Promoter Score and arming their front-line sales teams to grow revenue and market share.
Podcast ianluck.podbean.com
Email ****@customergauge.com
Apple Rating 5 / 5Facebook Followers 2K Frequency 1 episode / month Avg Length 29 min Listen on Apple Spotify YouTube Play Get Email Contact

19. Experience Leader

Experience-driven companies lead their industries, and the world is taking notice. Let's learn how to provide consistently great customer experiences together. Welcome to the Experience Leader Podcast.
Podcast experienceleader.com
Email ****@experienceleader.com
Apple Rating 5 / 5 Frequency 6 episodes / year Avg Length 47 min Listen on Apple Play Get Email Contact

20. Experience Better: The CX Podcast

Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in monthly as we uncover the secrets behind great customer experience.
Podcast kubracx.podbean.com
Email ****@gmail.com
Apple Rating 5 / 5 Frequency 1 episode / quarter Avg Length 26 min Listen on Apple Play Get Email Contact

21. CX on Point with Miguel Ramos

Customer Experience has proven to be the key to success and growth for any organization. No one understands this better than Miguel Ramos and his team. The CX on Point podcast will bring you cutting-edge methods and trends in the Customer Experience. In addition, we will be interviewing industry leaders who are shaping the future of Customer Experience in healthcare, financial services, government, travel/hospitality, and the logistics sector.
Podcast podcasters.spotify.com
Apple Rating 5 / 5 Frequency 3 episodes / year Avg Length 25 min Listen on Apple Play Get Email Contact

22. Customer Service Academy

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service.
Podcast igniteyourservice.com
Host Tony Johnson
Email ****@igniteyourservice.com
Apple Rating 5 / 5Facebook Followers 450 Frequency 2 episodes / month Avg Length 25 min Since Aug 2016 Listen on Apple Spotify YouTube Play Get Email Contact

23. Amazing Business Radio

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
Podcast hyken.com
Email ****@hyken.com
Facebook Followers 7.3KTwitter Followers 111.5KInstagram Followers 5.1K Frequency 1 episode / week Avg Length 28 min Since Sep 2015 Listen on Apple Spotify YouTube Play Get Email Contact

24. CX Pulse Podcast

Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
Podcast nice.com
Email ****@contentallies.com
Apple Rating 5 / 5Facebook Followers 14.1K Frequency 1 episode / month Avg Length 17 min Listen on Apple YouTube Play Get Email Contact

25. CX Decoded By CMSWire

CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers' lives.
Podcast cxdecoded.libsyn.com
Email ****@simplermedia.com
Apple Rating 4.6 / 5Facebook Followers 21.7K Frequency 2 episodes / quarter Avg Length 32 min Listen on Apple Play Get Email Contact

26. Delighted Customers Podcast

According to a Bain Consulting study, 80% of CEO's believe their companies deliver a superior customer experience but only 8% of their customers agree. I talk to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap.  We give you practical tips, proven frameworks, and share ways to help you delight YOUR customers.
Podcast empoweredcx.com
Email ****@empoweredcx.com
Frequency 1 episode / week Avg Length 40 min Listen on Apple Spotify Play Get Email Contact

27. Keep Smiling

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence. We'll discuss what matters today and what you can do to build a better eCommerce business, we'll show you how!
Podcast keepsmiling.libsyn.com
Email ****@sellersmile.com
Apple Rating 5 / 5Facebook Followers 92Instagram Followers 440 Frequency 7 episodes / year Avg Length 30 min Listen on Apple Spotify YouTube Play Get Email Contact

28. The CX Podcast

Every month Steven shares his view on the latest customer experience, marketing, and technology news in a short update. On a regular base, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology. Steven is a thought leader in the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high-speed digital world.
Podcast podcasters.spotify.com
Email ****@vanbelleghem.biz
Apple Rating 5 / 5Instagram Followers 17K Frequency 1 episode / quarter Avg Length 13 min Listen on Apple Play Get Email Contact

29. Customer Experience Patterns Podcast

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Podcast podcasts.apple.com
Frequency 3 episodes / month Avg Length 19 min Play Get Email Contact

30. Experience Action

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question?
Podcast experienceinvestigators.com
Host Jeannie Walters
Email ****@experienceinvestigators.com
Instagram Followers 540 Frequency 2 episodes / month Avg Length 17 min Listen on YouTube Play Get Email Contact