15 Best Call Center Podcasts

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The best Call Center podcasts from thousands of podcasts on the web and ranked by relevancy, authority, social media followers & freshness.

Call Center Podcasts

Here are 15 Best Call Center Podcasts worth listening to in 2024

1. Advice from a Call Center Geek

Advice from a Call Center Geek Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600 seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Podcast expiviausa.com
Apple Rating 4.9 / 5Facebook Followers 609Twitter Followers 704Instagram Followers 95 Frequency 3 episodes / month Avg Length 29 min Since Dec 2018 Listen on Apple Spotify YouTube Get Email Contact Get Influential Podcasters ContactsGet access to 100k active Podcasters, Influencers in 1500 niche categories.Get targeted media contact list in your niche at your fingertips so you can focus on running your campaign.Email us the categories of Podcasters you want to reach out for your marketing campaign at anuj@feedspot.com Copy email. We'll share active Podcasters list with verified email contacts in an Excel or CSV format.

2. The Agile Contact Centre Podcast

The Agile Contact Centre Podcast Reinventing the contact centre world..one podcast at a time. Tales, tips, and tools that will help you deliver outstanding experiences to your customers and your people.
Podcast podcasters.spotify.com
Apple Rating 5 / 5 Frequency 1 episode / year Avg Length 40 min Since Dec 2019 Listen on Apple Get Email Contact

3. First Contact

First Contact Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry.
Podcast nobelbiz.com
Apple Rating 5 / 5Facebook Followers 1KTwitter Followers 561 Frequency 1 episode / quarter Avg Length 58 min Since Jan 2017 Listen on Apple Get Email Contact

4. The Contact Center Coach

The Contact Center Coach Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
Podcast soundcloud.com
Twitter Followers 102 Frequency 1 episode / month Avg Length 23 min Since Jun 2019 Get Email Contact

5. CallTalk™ Radio

CallTalk™ Radio CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.
Podcast blogtalkradio.com
Facebook Followers 723Twitter Followers 657 Frequency 1 episode / week Since Jul 2009 Get Email Contact

6. Voice of the Customer

Voice of the Customer Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in today's call center.
Podcast bpaquality.com
Apple Rating 5 / 5Facebook Followers 172Twitter Followers 960 Since Sep 2020 Listen on Apple Get Email Contact

7. Ansafone Contact Centers

Ansafone Contact Centers Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center business, and disaster situations. Take a listen to the interviews of our leadership team.
Podcast podcasters.spotify.com
Apple Rating 3 / 5Facebook Followers 1.1KTwitter Followers 765 Since Jun 2019 Listen on Apple Get Email Contact

8. Quality Perks

Quality Perks Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.
Podcast buzzsprout.com
Twitter Followers 960Instagram Followers 4 Frequency 1 episode / quarter Avg Length 22 min Listen on YouTube Get Email Contact

9. Call Center Tales with LounginSon

Call Center Tales with LounginSon Come enjoy laughs from your host with over 20 years of call center experience on THE ONLY Call Center Comedy Podcast that there is. Join in on the fun and tell us your funny call center tale. Weekly episodes every Sunday.
Podcast podcasters.spotify.com
Frequency 18 episodes / year Avg Length 17 min Listen on Apple YouTube Get Email Contact

10. Dial In: Navigating The Customer Service /Call Center Industry

Dial In: Navigating The Customer Service /Call Center Industry I will be providing information on how to navigate the customer service call center industry.
Podcast podcasters.spotify.com
Since Sep 2018 Listen on Apple Get Email Contact

11. Talking Customer

Talking Customer In this podcast series, we will talk about how to communicate with every single customer over the phone regardless of the size of your company for better growth and marketing in business. We will share practical tips to communicate better with the customers and leads, embrace inbound selling, innovate faster with instant customer feedback, and grow your business easily with the help of freelance customer experts. We will also talk about behavioral science, why humans are irrational, and ideas that don't make sense but work in business.
Podcast buzzsprout.com
Twitter Followers 60 Since May 2021 Listen on Apple Get Email Contact

12. Contact Center Insights

Contact Center Insights In this program, we present content that appeals to executives who work in a variety of contact center operations.
Podcast blogtalkradio.com
Since Dec 2009 Get Email Contact

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Call Center Podcasters

Top Podcasters covering Call Center. Get Spreadsheet.
Podcaster Name Email Podcast Link Total Episodes Twitter Handle
Thomas Laird buzzsprout.com/236445/13451985-best-chatgpt-prompts-to-improve-your-contact-center.mp3 39 @expivia
Benchmarkportal blogtalkradio.com/calltalk/2020/11/11/digital-cx-in-consumer-utilities 20 @benchmarkportal
Amas Tenumah & Bob Furniss sites.libsyn.com/321776/the-contact-center-show-the-future-of-cx 20
Knowledgeshift blogtalkradio.com/verbaltransactions/2015/07/31/how-to-measure-intangible-behaviors 20
The Agile Contact Centre anchor.fm/the-agile-contact-centre/episodes/19--Gregor-Hartnell--Scaling-a-contact-centre-and-going-global-eiupmh 19
Call Center Tales With Lounginson anchor.fm/lounginson/episodes/The-Knight--the-Cursin-Cowboy-and-The-Crackhead-Supervisor-e1grbp4 15 @thelounginson
Yigit Zorlu buzzsprout.com/1785637/8554893-talking-customer-channel-intro.mp3 10 @yigit_zorlu
Muzick anchor.fm/muzick-hairston/episodes/Intro-e28n12 10
Bpa Quality buzzsprout.com/1338559/5350765-inaugural-episode-voice-of-the-customer-with-henry-scalfo-and-the-value-of-communication.mp3?blob_id=21678037 7 @BPAQuality
Muzick Hairston anchor.fm/muzick-hairston/episodes/Episode-6Little-Things-To-Remember-eoaaa8 3
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